We regret any confusion caused when your work was incorrectly identified as spam.
Unfortunately, the filter will occasionally mark works as spam that are not. We do try to swiftly review works that have been initially identified as spam of any kind. In general it should never be longer than a few hours, though our response times can and will vary because we are such a small team of volunteers.
No works should ever be hidden for twelve hours; I can confirm there are currently no works hidden as spam right now. As noted in the email that is sent out, you can contact the Abuse committee directly via our form, which is also linked at the bottom of every page: http://archiveofourown.org/abuse_reports/new. We can then help with any technical issues you may be experiencing.
Thank you for replying. I did click that link but there were bullets saying who should use that form to reply and none of those seemed to fit my situation. I can see that my fic is no longer hidden (I’ve been keeping my phone off for hours because it’s now 30 hours without power), so I haven’t been able to check frequently. I’m glad it’s resolved. Thank you. I do know you are working to make the experience great for everyone (e.g. no spam).
Comment on Automatically hiding spam works
AO3_Policy_and_Abuse (Official) Sun 10 Dec 2017 09:39AM UTC
Comment Actions
Cassiebobassie Sun 10 Dec 2017 12:51PM UTC
Comment Actions